Formstack, the most flexible and powerful form building application, is looking for a Customer Success Manager to add to its already awesome Customer Success Team
Formstack is a 10 year old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a remote work environment that is flexible and provides great freedom for those who can perform, however we are looking for someone in Colorado for this role.
About This Role:
Formstack is looking for a world-class Customer Success Manager that can make a direct connection between a user’s goals and how our solution is implemented. This involves determining the appropriate use cases, showing how our product drives key processes for the client and ultimately driving major business outcomes for your customers.
Long-term success in this job is keeping revenue churn for your clients at 90% and adding $50,000 in expansion revenue. You will be compensated on these KPI and will care deeply about them.
What You'll Do:
As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Formstack delivers to their organization. You will develop a deep understanding of customer engagement and the Formstack platform so as to create and evolve best practices around the technology.
What Formstack Offers:
Want to learn more about who we are and what we value? Check out this Video and apply if you want to jump into the next great chapter of your life!