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Customer Support Specialist

Formstack, the most flexible and powerful form building application, is looking for Customer Support Specialist to add to its already awesome team.

Formstack is a 10 year old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a remote work environment that is flexible and provides great freedom for those who can perform.

Who you are:

We're looking for a talented, enthusiastic individual to learn everything there is to know about Formstack.com, and to be the first line of support for our users. You'll respond to questions via our Help Desk (Desk.com) and various other support paths. You'll also work with our development team in relaying issues, testing new releases, and collaborating on documentation.

What you’ll do:

  • Learn the ins and outs of Formstack.
  • Be the primary point-person for incoming support requests via email, phone and Twitter.
  • Think of new ways to impress, delight and surprise our customers.
  • Host webinars for and answer questions from Formstack customers.
  • Create written and video documentation for Formstack, and keep it up-to-date.
  • Participate in product development by sharing customer feedback and your unique perspective as a Formstack Expert.

Experience:

  • Excellent written and verbal English communication skills
  • Experienced in Customer Service
  • Attention to detail
  • The ability to work well within a remote team environment
  • You're patient and enjoy solving tough problems. 
  • You take pride in explaining and helping others understand the problem and solution.
  • You are an exceptional communicator. You can gracefully break down, solve, and explain even the most complex problems.
  • You're humble and curious. You might not know all of the answers, but you're sure going to find them.
  • You're a fast learner, and you're already comfortable with technology.
  • You're a hard worker. You get things done.
  • You have the ability to switch gears quickly, and readjust your focus appropriately.

What Formstack Offers:

  • Remote environment
  • Medical, Dental, Vision as well as company-paid Disability and Life Insurance Benefits.
  • 401k with matching company contribution
  • Friday Lunch (Indianapolis Office)
  • The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job
  • Company-paid conferences and extended learning
  • Yearly company gatherings
  • Generous PTO

Want to learn more about who we are and what we value? Check out this Video and apply if you want to jump into the next great chapter of your life.

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