Formstack, the most flexible and powerful form building application now, is looking for a Customer Support Specialist to add to the team.
Formstack is a 12-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.
Who You Are:
You are able to explain and help others understand the problem and solution. You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems.You are always curious to learn more - you might not know all of the answers, but you're eager to find them. You are well-versed in software and not fearful of new technology, a hard worker who get things done, and you have the ability to switch gears quickly, and adjust your priorities and focuses appropriately.
What You Will Do:
We’re looking for a general Support Specialist to help us on the front-lines. Support Specialists will contribute to team and company goals by providing human-centric and timely support to the Formstack products with a strong emphasis on growing the brand and providing an excellent support experience to our customers through our various channels.
As a team, we actively communicate customer needs within the organization to reduce friction points for customers. Support Specialists will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support. This role will be essential in helping our company keep customer needs front and center.
How You Will Succeed:
What We Are Looking For:
What Formstack Offers:
Want to learn more about who we are and what we value? Check out this video and apply if you want to jump into the next great chapter of your life.
Formstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.
Thank you for your interest in Formstack!