Support Engineer - Salesforce Application

Remote
Full Time
Development
Entry Level

 

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Support Engineer - Salesforce Application to help us accomplish this mission. 

 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Marc-André Thériault, Engineering Manager at Formstack, is looking to hire someone who will complement and strengthen the team.

 

Who You Are:

You love to program and are driven to learn. You're also pretty good with customers and love helping to solve problems. You are a great communicator, detail-oriented, and can see a project through from start to finish. If that's you, you might be just what we need!

 

What You’ll Do:

The Salesforce Support Engineer will collaborate with the Development and CX teams to create, maintain, and enhance features on our Salesforce Application. You'll troubleshoot tickets with our customers and use that information to help fix bugs and maintain our documentation. You will work closely with the CX and Support teams to make sure features ship as they were planned and existing features are updated as needed.

 

How You Will Succeed:

  • Experience working with customers and resolving tickets
  • Experience with object-oriented programming languages: C#/ASP.Net, etc.
  • Experience with SQL
  • Experience with JavaScript & JQuery
  • Experience with HTML & CSS
  • Experience with Salesforce
  • Ability to work remote or with remote teams
  • Excellent written and oral English communication skills
  • Actively share knowledge with Engineers
  • Exceptional customer service skills and able to develop efficient solutions
  • Excellent attention to detail
  • The ability to work independently but also work well within a team environment

 

Bonus Points:

  • Apex & VisualForce
  • Ability to use command-line tools
  • Unit Testing (NUnit)
  • Visual Studio
  • Experience working remote or with remote teams
  • Experience working with a SaaS product
  • Salesforce Developer Certifications

 

Salary Range: $75,000-$85,000 per year (USD)

 

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location. Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

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